MYOH RETURN POLICY
At MYOH, our cause is to bring joy and happiness to your life through our products as you use and experience them. If for any reason you are not satisfied with your purchase, please contact us to return your items within 30 days of the delivery date with proof of purchase.
Please note that returns are not accepted for made to order, custom finishes and products like furniture, mirrors, shelving systems, other large items, items that have been installed, opened and are not in original packaging. Other exclusions may apply, please contact us for further details.
Upon return we will inspect returned items and if they can be restocked and the return is as per our return policy and terms of sale we will give a credit or refund will be issued for the purchase price. Any taxes charged will be refunded as per applicable laws.
Handling or delivery fees are non-refundable unless the return is because of manufacturing defects or a transit damage.
MYOH reserves the right to refuse a return of items that are not received in original unopened condition.
Made to order/Custom Products
All made to order products or our standard products in custom sizes or custom finishes are entered the same day in our system and processing starts immediately upon receipt of order and our team starts making drawings and other actions are taken to build to your specifications. This would mean any made to order, custom size and finish items cannot be cancelled, changed, returned, or refunded once an order is placed.
Following are the details of the return policy that is applicable for all the items sold on MYOH:
S.No |
CATEGORY |
FINISHES |
SIZES |
RETURN POLICY |
RETURN REFUND |
CANCELLATION POLICY |
1 |
Cabinet HW : ● Knob ● Handles & Pulls ● Cup Pulls ● Appliance Pulls ● Latches & Hinges |
Standard Finishes : ● Aged Brass ● Bright Chrome ● Brush Nickel ● Polished Nickel ● Satin Brass ● Unlacquered Polished Brass |
Standard Sizes : Only sizes that are offered on product page of the product |
30 Days from the Delivery Date |
Item amount paid minus shipping/handling fee subject to 25% restocking fee |
Requests made prior to shipment ● Full refund if cancellation request is made within 48 hours of placing an order.
● Refund subject to 10% cancellation fee if cancellation request is made after 48 hours of placing an order.
Return requests made after items are shipped ● No cancellation request will be accepted.
|
2 |
Cabinet HW : ● Knob ● Handles & Pulls ● Cup Pulls ● Appliance Pulls ● Latches & Hinges |
Custom made to order finishes : ● Aged Pewter ● All Hammered Finishes ● All Leather Finishes ● All Split /Dual Tone Finishes ● Antique Copper ● Brush Chrome ● English Metallic Bronze ● Graphite ● Graphite Patina ● Lacquered Polished Brass ● Matte Black ● Ombre ● Pewter ● Rose Gold ● Satin Chrome ● Satin Copper ● Silicon Bronze Light ● Silicon Bronze Dark ● Titanium ● White Bronze ● White Epoxy
|
All sizes |
No Returns Accepted |
N/A |
Requests made prior to items shipment ● Full refund if cancellation request is made within 48 hours of placing an order.
● Refund subject to 50% cancellation fee if cancellation request is made after 48 hours of placing an order.
Return requests made after items are shipped ● No cancellation request will be accepted.
|
3 |
Cabinet HW : Knob Handles & Pulls Cup Pulls Appliance Pulls Latches & Hinges
|
All finishes |
Custom Size : Sizes that are not offered for a product on its product page |
No Returns Accepted |
N/A |
Cannot be Cancelled |
4 |
Cabinet HW : Knob Handles & Pulls Cup Pulls Appliance Pulls Latches & Hinges
|
Any finish not offered on the product page |
All sizes |
No Returns Accepted |
N/A |
Cannot be Cancelled |
5 |
Door HW : Entrance Door Pulls
|
Standard Finishes : ● Aged Brass ● Bright Chrome ● Brush Nickel ● Oil Rubbed Bronze ● Polished Nickel ● Satin Brass ● Unlacquered Polished Brass |
Standard Sizes : Only sizes that are offered on product page of the product |
30 Days from the Delivery Date |
Item amount paid minus shipping/handling fee subject to 25% restocking fee |
Requests made prior to shipment ● Full refund if cancellation request is made within 48 hours of placing an order.
● Refund subject to 10% cancellation fee if cancellation request is made after 48 hours of placing an order.
Return requests made after items are shipped ● No cancellation request will be accepted.
|
6 |
Door HW : Entrance Door Pulls
|
Custom made to order finishes : ● Aged Pewter ● All Hammered Finishes ● All Leather Finishes ● All Split /Dual Tone Finishes ● Antique Copper ● Brush Chrome ● English Metallic Bronze ● Graphite ● Graphite Patina ● Lacquered Polished Brass ● Matte Black ● Ombre ● Pewter ● Rose Gold ● Satin Chrome ● Satin Copper ● Silicon Bronze Light ● Silicon Bronze Dark ● Titanium ● White Bronze ● White Epoxy
|
All sizes |
No Returns Accepted |
N/A |
Requests made prior to items shipment ● Full refund if cancellation request is made within 48 hours of placing an order.
● Refund subject to 50% cancellation fee if cancellation request is made after 48 hours of placing an order.
Return requests made after items are shipped ● No cancellation request will be accepted.
|
7 |
Door HW : Entrance Door Pulls
|
All finishes |
Custom Size : Sizes that are not offered for a product on its product page
|
No Returns Accepted |
N/A |
Cannot be Cancelled |
8 |
Door HW : Entrance Door Pulls
|
Standard finishes amongst the following which are NOT offered on product page of the product : Aged Brass Bright Chrome Brush Nickel Oil Rubbed Bronze Polished Nickel Satin Brass Unlacquered Polished Brass
|
All sizes |
No Returns Accepted |
N/A |
Cannot be Cancelled |
9 |
Wall Art/Easels |
Standard Finishes : ● Aged Brass ● Bright Chrome ● Brush Nickel ● Oil Rubbed Bronze ● Polished Nickel ● Satin Brass ● Unlacquered Polished Brass |
Standard Sizes : Only sizes that are offered on product page of the product |
30 Days from the Delivery Date |
Item amount paid minus shipping/handling fee subject to 25% restocking fee |
Requests made prior to shipment ● Full refund if cancellation request is made within 48 hours of placing an order.
● Refund subject to 10% cancellation fee if cancellation request is made after 48 hours of placing an order.
Return requests made after items are shipped ● No cancellation request will be accepted.
|
10 |
Wall Art/Easels |
Custom made to order finishes : ● Aged Pewter ● All Hammered Finishes ● All Leather Finishes ● All Split /Dual Tone Finishes ● Antique Copper ● Brush Chrome ● English Metallic Bronze ● Graphite ● Graphite Patina ● Lacquered Polished Brass ● Matte Black ● Ombre ● Pewter ● Rose Gold ● Satin Chrome ● Satin Copper ● Silicon Bronze Light ● Silicon Bronze Dark ● Titanium ● White Bronze ● White Epoxy
|
All sizes |
No Returns Accepted |
N/A |
Requests made prior to items shipment ● Full refund if cancellation request is made within 48 hours of placing an order.
● Refund subject to 50% cancellation fee if cancellation request is made after 48 hours of placing an order.
Return requests made after items are shipped ● No cancellation request will be accepted.
|
11 |
Wall Art/Easels |
All finishes |
Custom Size : Sizes that are not offered for a product on its product page
|
No Returns Accepted |
N/A |
Cannot be Cancelled |
12 |
Wall Art/Easels |
Easel finish AND Frame finish both from below standard finishes but either of these finishes are not offered on product page : Aged Brass Bright Chrome Brush Nickel Oil Rubbed Bronze Polished Nickel Satin Brass Unlacquered Polished Brass
|
All sizes |
No Returns Accepted |
N/A |
Cannot be Cancelled |
13 |
Mirrors
|
All finishes |
All sizes |
No Returns Accepted
|
N/A |
Cannot be Cancelled |
14 |
Candle Stands |
Standard Finishes : ● Aged Brass ● Bright Chrome ● Brush Nickel ● Oil Rubbed Bronze ● Polished Nickel ● Satin Brass ● Unlacquered Polished Brass |
Standard Sizes : Only sizes that are offered on product page of the product |
30 Days from the Delivery Date |
Item amount paid minus shipping/handling fee subject to 25% restocking fee |
Requests made prior to shipment ● Full refund if cancellation request is made within 48 hours of placing an order.
● Refund subject to 10% cancellation fee if cancellation request is made after 48 hours of placing an order.
Return requests made after items are shipped ● No cancellation request will be accepted.
|
15 |
Candle Stands |
Custom made to order finishes : ● Aged Pewter ● All Hammered Finishes ● All Leather Finishes ● All Split /Dual Tone Finishes ● Antique Copper ● Brush Chrome ● English Metallic Bronze ● Graphite ● Graphite Patina ● Lacquered Polished Brass ● Matte Black ● Ombre ● Pewter ● Rose Gold ● Satin Chrome ● Satin Copper ● Silicon Bronze Light ● Silicon Bronze Dark ● Titanium ● White Bronze ● White Epoxy ● |
All sizes |
No Returns Accepted |
N/A |
Requests made prior to items shipment ● Full refund if cancellation request is made within 48 hours of placing an order.
● Refund subject to 50% cancellation fee if cancellation request is made after 48 hours of placing an order.
Return requests made after items are shipped ● No cancellation request will be accepted.
|
16
|
Candle Stands |
Any finish which is not offered on product page of the product
|
All sizes |
No Returns Accepted |
N/A |
Cannot be Cancelled |
17 |
Wall Décor |
Standard Finishes : ● Aged Brass ● Bright Chrome ● Brush Nickel ● Oil Rubbed Bronze ● Polished Nickel ● Satin Brass ● Unlacquered Polished Brass |
Standard Sizes : Only sizes that are offered on product page of the product |
30 Days from the Delivery Date |
Item amount paid minus shipping/handling fee subject to 25% restocking fee |
Requests made prior to shipment ● Full refund if cancellation request is made within 48 hours of placing an order.
● Refund subject to 10% cancellation fee if cancellation request is made after 48 hours of placing an order.
Return requests made after items are shipped ● No cancellation request will be accepted.
|
18 |
Wall Décor |
Custom made to order finishes : Aged Pewter All Hammered Finishes All Leather Finishes All Split /Dual Tone Finishes Antique Copper Brush Chrome English Metallic Bronze Graphite Graphite Patina Lacquered Polished Brass Matte Black Ombre Pewter Rose Gold Satin Chrome Satin Copper Silicon Bronze Light Silicon Bronze Dark Titanium White Bronze White Epoxy
|
All sizes |
No Returns Accepted |
N/A |
Requests made prior to items shipment ● Full refund if cancellation request is made within 48 hours of placing order
● Refund subject to 50% cancellation fee if cancellation request is made after 48 hours of placing order
Return requests made after items are shipped ● No cancellation request will be accepted
|
19 |
Wall Décor |
All finishes |
Custom Size : Sizes that are not offered for a product on its product page
|
No Returns Accepted |
N/A |
Cannot be Cancelled |
20 |
Wall Décor |
Standard finishes amongst the following which are NOT offered on product page of the product : Aged Brass Bright Chrome Brush Nickel Oil Rubbed Bronze Polished Nickel Satin Brass Unlacquered Polished Brass
|
All sizes |
No Returns Accepted |
N/A |
Cannot be Cancelled |
21 |
Nut Crackers |
All sizes as offered on product page |
All finishes as offered on product page |
30 Days from Delivery Date |
Item amount paid minus shipping/handling fee subject to 25% restocking fee |
Requests made prior to items shipment ● Full refund if cancellation request is made within 48 hours of placing an order
● Refund subject to 20% cancellation fee if cancellation request is made after 48 hours of placing order
Return requests made after items are shipped ● No cancellation request will be accepted
|
22 |
Lighting |
Standard Finishes : ● Aged Brass ● Bright Chrome ● Brush Nickel ● Oil Rubbed Bronze ● Polished Nickel ● Satin Brass ● Unlacquered Polished Brass |
Standard Sizes : Only sizes that are offered on product page of the product |
30 Days from the Delivery Date |
Item amount paid minus shipping/handling fee subject to 25% restocking fee |
Requests made prior to shipment ● Full refund if cancellation request is made within 48 hours of placing an order.
● Refund subject to 10% cancellation fee if cancellation request is made after 48 hours of placing an order.
Return requests made after items are shipped ● No cancellation request will be accepted.
|
23 |
Lighting |
Custom made to order finishes : Aged Pewter All Hammered Finishes All Leather Finishes All Split /Dual Tone Finishes Antique Copper Brush Chrome English Metallic Bronze Graphite Graphite Patina Lacquered Polished Brass Matte Black Ombre Pewter Rose Gold Satin Chrome Satin Copper Silicon Bronze Light Silicon Bronze Dark Titanium White Bronze White Epoxy
|
All sizes |
No Returns Accepted |
N/A |
Requests made prior to items shipment ● Full refund if cancellation request is made within 48 hours of placing order
● Refund subject to 50% cancellation fee if cancellation request is made after 48 hours of placing order
Return requests made after items are shipped ● No cancellation request will be accepted
|
24 |
Lighting |
All finishes |
Custom Size : Sizes that are not offered for a product on its product page
|
No Returns Accepted |
N/A |
Cannot be Cancelled |
25 |
Lighting |
Standard finishes amongst the following which are NOT offered on product page of the product : Aged Brass Bright Chrome Brush Nickel Oil Rubbed Bronze Polished Nickel Satin Brass Unlacquered Polished Brass
|
All sizes |
No Returns Accepted |
N/A |
Cannot be Cancelled |
26
|
Shelving Systems |
All finishes |
|
No Returns accepted
|
N/A |
Cannot be Cancelled |
27
|
Door, Drawer fronts and Trims |
All finishes |
|
No Returns accepted |
N/A |
Cannot be Cancelled |
28
|
Finish Swatch/Finish Folder |
All finishes |
|
No Returns accepted
|
N/A
|
Cannot be Cancelled |
29 |
All categories made to order custom/specialised products
|
|
|
No Returns accepted |
N/A |
Cannot be Cancelled |
Please note that there may be certain products in the aforesaid table that may or may not be returnable as otherwise mentioned against them above. For all products, the return policy on the product/combo page shall prevail.
If any or all the products that were originally part of an order placed using a coupon or offer are returned then the coupon code/offer will no longer be applicable on the order. The benefit of the coupon/offer will also not be included in the refund.
The above return policy only applies to products purchased through our website myohamerica.com or order placed directly to us through email. If you have made a purchase from any dealer or a showroom, please reach out to them for returns.
RETURN PROCESS
- 1) Obtain Authorization and Instructions. Please write email to info@myohamerica.com . Please include following information in your email :
- Name
- Order#
- SKU#
- Name/Description
- Qty you wish to return
- Reason for return request
- 2) Our team will email you back a RMA form which has RGA #
- 3) Please return to below address along with the copy of RMA form obtained within a week of receiving RMA form. Please note that all return shipping costs are the responsibility of the customer and any shipping charged at the time of purchase is not refundable.
MYOH America Inc.
2152 Ridge Rd
Lewiston
NY 14092
United States
4) If a return is shipped without a tracking number the customer will be liable if the item is lost by the carrier and no refund will be issued.
REFUNDS
The refund process will be initiated only once we have received the product back in our warehouse and we have completed all quality checks and verifications at our end. The mode of refund may depend on the mode of payment used at the time of placing the order.
- 1) If return request is made after 30 days of delivery or if return is dispatched after one week of receiving RMA form or if product is returned in poor packaging, used, damaged or not in its original packaging, we cannot accept the returned items and cannot give a refund.
- 2) If the product is received unopened and in its original packaging. We will make refund subject to a 25% restocking charge minus any shipping charges
- 3) Credit Card Refunds : Your refund will be processed to the same credit card used to place your order. An email confirmation will be sent after a refund has been processed. Refund times will depend on credit card company’s policies
- 4) Bank Transfer Refunds : If payment of order was done through bank transfer our team will either issue store credits which you can use on any future purchase or you can provide us with your bank transfer details. We will send an email notifying that the refund has been processed from our end, and the refunded amount will be visible on your bank statement shortly thereafter.
- 5) Orders Placed through NET30 : A credit memo with 25% restocking fee deducted will be issued which can be applied on the same invoice if still unpaid or on the next future invoice.
- 6) All return shipping costs are the responsibility of the customer and any shipping charged at the time of purchase is not refundable.
- 7) The length of time your return is in transit is beyond our control; although once we do receive your return we will process it as quickly as possible. You need to allow at least 10-14 business days to receive and process your return. Although we will refund the money within 3-4 business days after processing your return, your bank or credit card company may request time to process your refund and for it to reach your account. We will notify you via e-mail once we’ve received and processed the return product(s).
DAMAGED/DEFECTIVE OR WRONG PRODUCT(S) DELIVERED:
All Products are considered to be in good condition and error free when delivered, unless a material Defect, packaging damage or order error is reported by client to the MYOH team by e-mail at info@myohamerica.com within five (5) -business days of Product delivery to the shipping address on record. In the unlikely event of a damaged, defective or different item delivered to you, we will provide a full refund or replacement if available. We will contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Process
- 1) Clients should inspect all deliveries immediately upon arrival, and should make note of any damage to boxes when signing for Product deliveries.
- 2) No replacements/refunds will be given for Products moved or re-shipped after delivery to the shipping address on record.
- 3) If a product is damaged or defective you must notify us by sending an email at info@myohamerica.com within 5 days of receipt with photos showing the damage or defect.
- 4) Defective Products and Products delivered in error may be returned to MYOH only after obtaining a Return Material Authorization form alongwith return instructions from MYOH. Our team will arrange for pickup of such Products.
- 5) If MYOH determines after inspection that such returned Products contain a material Defect, MYOH will either issue a refund or will replace the products free of charge. If MYOH determines that such returned Product was delivered in error, MYOH will correct such error and re-deliver the Product ordered to Client. “Defects” are defined as imperfection in material or workmanship that will impair the use of the Products.
- 6) Please do not ship anything back without prior authorization. We are not responsible for shortage claims beyond 5 days of delivery date.
- 7) This policy does NOT cover (i) Defects caused by improper product storage, handling, assembly, maintenance, or use; (ii) Defects occurring to the Products after purchase due to Product modification, intentional damage, accident, misuse, abuse, or negligence.